Privacy Policy

Video and voice recordings are stored in private storage and are available only through a temporary link to the authorized member or staff reviewing the request. We use the recording for human review of the membership request and do not use automated facial recognition. We delete the recording and request data when a request is rejected or expires, and begin cleanup after membership is completed. Cleanup runs in the background and may take a short time to finish.

Sign-in uses your email address only. We send a temporary code to your email and do not use passwords or third-party social sign-in.

We use first-party analytics only, with no third-party analytics or advertising tools. We record the event type, the page path without search terms, the referring domain, a coarse device category, and a random identifier scoped to one browser tab. If you are signed in, an event may be associated with your account. We use the network address transiently for rate limiting but do not store it in the analytics row. Analytics rows are deleted after 90 days. We also receive sanitized technical error reports. Search terms, field values, request bodies, raw URLs, and sensitive keys are removed; similar failures are merged under a technical fingerprint and deleted after seven days.

We use service providers for specific parts of the platform:

• Google Firebase for authentication, the database, and application hosting.
• Cloudflare R2 for private and public file storage and public content delivery.
• Resend for sign-in codes, account messages, and newsletters.
• Algolia for server-side search indexing and search; your browser does not connect to Algolia directly.
• Reoon to validate an email address during a membership request.
• BigDataCloud to turn coordinates you provide into a city and country.
• OpenStreetMap to display map tiles. The tile provider may receive your network address and the requested map tile coordinates.
• Google Places for server-side business searches when you choose to import a business listing.

These providers process information under their own agreements and privacy policies.

We use cookies and browser storage to keep you signed in and remember preferences. You can control them through your browser settings, but disabling them may prevent some features from working.

We do not sell personal information or share it for advertising. Information you intentionally publish, such as a public profile, business, or post, is shown to visitors or members according to that area's access rules. We may disclose information when required by law or when reasonably necessary to protect the platform and its members or investigate abuse.

We keep account information while your account is active and as needed to provide the service. You can start account deletion in the app's settings or use the account deletion page if you no longer have the app installed. After you confirm your email and request, we disable the account immediately and securely delete its data in the background; you do not need to keep the page open. We may retain a limited record without a public profile or name when necessary to preserve another person's message or application history, investigate a safety report, or meet a legal obligation. Protected backups may retain an older copy for up to seven days. Newsletter consent is separate from the account and can be withdrawn through the unsubscribe link in any newsletter.

You may request access to, correction of, or deletion of your information and withdraw consent where applicable. You can delete your account through settings or the account deletion page. Contact us below for any other privacy request.

We use reasonable safeguards, including access controls and temporary links for private files. No electronic transmission or storage method is completely secure, so we cannot guarantee absolute security.

The platform is not directed to anyone below the legal age in their country, and we do not knowingly collect children's information. If we learn that we collected information from a minor without appropriate permission, we will delete it.

We may update this policy from time to time. We will publish the updated version here and change the last-updated date above.

For privacy questions or requests, email privacy@teamsyria.com.